Organizers:
Ministry of Communication, Ghana
United Nation Development Programme (UNDP)
Ghana Multimedia Incubator Center (GMIC)
Ghana Investment fund for Electronic Communication (GIFEC)
OBJECTIVE
To Provide the CIC Managers with additional skills and value that would maximize the service they in-turn provide to their communities and the country at large.
COURSE CONTENT
Ghana Multimedia Incubator Center (GMIC)
•Formed in 2005 by the GoG in partnership with UNDP through the MoI.
•Its main objective is to promote ICT Entrepreneurship development
Through incubating of ICT business start-up
•Also to provide the much needed skills under Government ICT for Accelerated
Development (ICT4AD)
Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO) is the contracting of a specific business task to a third-party service provider.
It is the rearrangement of entire business functions to some other service providers.
This relocation or contracting out of business processes to an outside provider is mainly to achieve efficiency and low cost.
Ghana’s Hope Now, and for Years to Come
At the end of the BPO training, I gained knowledge in;
1 What BPO means or stands for
2 The Worldwide Trend on BPO
3 Why Ghana Needs BPO?
4 Ghana’s Current BPO Status
5 The Future of BPO in Ghana
6 Ghana’s Advantages
7 The challenges in the sector in Ghana
•BPO arising from its unique qualities and attributes has been trumpeted as one of the last bastions of hope to raise the living standards of developing countries such as Ghana, which has in recent memory been accorded the tag of HIPC (Highly Indebted Poor Country). However, this much needed Socio-Economic intervention can only be realized with an appreciable number of skilled labour and a better favourable environment to develop a niche in the BPO industry in Ghana.
Accessible Technology Initiative (ATI) Typing Software
An interactive typing software that teaches;
How to use the computer keyboard
How to improve your typing skills.
BASIC COMPUTER SKILLS
• concept of a computer
•Computer Hardware
•Computer Software
•Internet and Networking
Internet Usage and Email Etiquette
Rules Of Email Etiquette
Manners and Tones
Internet Search Techniques
Operators and Limiter
•OR (it is used to broaden a search using synonyms and related terms eg. Teenager OR Adolecent)
•AND (for combining multiples terms eg. Welfare Reform AND Legislation)
•NOT (Is use to exclude key word or phrases eg. Jewelry NOT silver)
Communication and listening skill
•Importance of communication
•Communication Process
SENDER
MASSAGE
CHANNEL
FEEDBACK
RECIPIENT
CONTEXT
Communication Barriers
External barriers
Internal barriers
Breaking the barrier
Be natural
Don’t rash
Speak clearly
Time Management
It is a critical factor in achieving productivity
and efficiency.
Time management is all about wining the “EFF” that is effective, efficient and effortless.
Why Time management
•Time is Money
•Can effect cash flow
•It leads to increase in productivity and Efficiency
Bad Time Management
•Leads to bankruptcy and redundancy
Advantages of Time Management
•Leads to high productivity
•Allows one to meet dead lines and target
•Allow one to plane each day effectively.
Time Robbers
•Sending out unnecessary emails, jokes etc. to friends and families during working hours
•Reading news papers, making and receiving phone calls during working hours
We also had a Presentation from other IT Organizations
1. Real IT Solution (Educational software for Ghanaian Students from Upper primary to . Junior High School.)
2. Shop Africa 53 (web base market where Ghanaian can sell their product to both local and foreign customers.)
By Asare-Budu Emmanuel
CIC manager, Bechem TSDA
Ciao dall'Italia
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